IGNOU BRL-105 Study Materials & Books – IGNOU BRL-105 Books are now uploaded and available for download online to get started your study. If you came on this page to download each collection of BRL-105 Study Material then you are at the right place. We have listed all available study materials for BRL-105 and it is now ready and available for all BRL-105 Students to download.
It is noted that the IGNOU BRL-105 Study Materials can be downloaded online free of cost and will be available for all students even if they didn't registered for IGNOU BBARIL program.
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| Category | IGNOU Study Material |
List of IGNOU BRL-105 Study Material
| Unit-1 | Introduction to Customer Service | Download |
| Unit-2 | Customer Service Classification | Download |
| Unit-3 | Process of Selling | Download |
| Unit-4 | Retail Selling Skills | Download |
| Unit-5 | Customer Expectations | Download |
| Unit-6 | Service Quality | Download |
| Unit-7 | Customer Experience Management | Download |
| Unit-8 | Customer Loyalty | Download |
| Unit-9 | Grievance and Complaint Management System | Download |
| Unit-10 | Service Recovery | Download |
| Unit-11 | Internal Marketing | Download |
| Unit-12 | Communication with the Customer | Download |
| Unit-13 | Customer Communication and Technology | Download |
| Unit-14 | Empowering Customer Service | Download |
| Unit-15 | Measuring Customer Services | Download |
| Unit-16 | Customer Services: Action Planning | Download |
| Unit-17 | Innovation in Customer Services | Download |
Benefits of Downloading IGNOU BRL-105 Online Books
To attend the IGNOU BRL-105 Term end Examination, it is necessary to first submit your IGNOU BRL-105 Solved Assignment and that can be possible with the help of available online Books and Material. Apart from the Assignments, You can use this material for the preparation of the term end examination to get good marks in the IGNOU BBARIL Exam with good grades.